Privacy Policy

1. Introduction

StellarMentor B.V. ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stellarmentor.pro and use our property consultancy services.

2. Data Controller Information

The data controller responsible for your personal information is:

3. Data Collection

We collect information about you in various ways when you use our services. The data we collect includes:

Personal Information You Provide

• Contact information (name, email address, phone number, postal address)
• Property-related information and preferences
• Financial information relevant to property consultancy services
• Communication records and correspondence
• Any other information you choose to provide

Automatically Collected Information

• IP address and location information
• Browser type and version
• Device information and operating system
• Website usage data and navigation patterns
• Cookies and similar tracking technologies

4. How We Use Your Information

We use your personal data for various purposes based on different legal bases under GDPR. Here's how we use your information:

Service Provision (Contract Performance)

• Providing property consultancy services
• Processing your enquiries and requests
• Communicating about your property needs
• Delivering reports and analysis

Legitimate Business Interests

• Improving our services and website functionality
• Conducting market research and analysis
• Preventing fraud and ensuring security
• Managing our business operations

Legal Compliance

• Complying with legal and regulatory obligations
• Maintaining records as required by law
• Responding to legal requests and proceedings

5. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please refer to our Cookie Policy.

6. Data Sharing and Disclosure

We may share your information in the following circumstances:

• With service providers who assist in our business operations
• With professional advisors (lawyers, accountants, consultants)
• With regulatory authorities when required by law
• In connection with business transfers or mergers
• With your explicit consent for specific purposes

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Generally, we retain client data for 7 years after the end of our business relationship, unless a longer retention period is required by law. Marketing data may be retained until you withdraw consent or object to processing.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

9. International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, Standard Contractual Clauses, or other approved mechanisms under GDPR.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

11. Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us about data protection matters, please reach out to us:

12. Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with GDPR. You can contact them at autoriteitpersoonsgegevens.nl or by phone at +31 70 888 8500.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Legal Basis for Processing

We process your personal data based on the following legal bases under GDPR:

• Contract: Processing necessary for contract performance or pre-contractual measures
• Legitimate Interests: Processing necessary for our legitimate business interests
• Legal Obligation: Processing required to comply with legal obligations
• Consent: Processing based on your explicit consent (e.g., marketing communications)